Return & Exchange

Return & Refund Policy

Thank you for shopping at ESTARSHOP. We take pride in offering unique fashion products and interesting items from independent designers, backed by high-quality materials and reliable production. Our dedicated QA team inspects each product before packaging to ensure maximum customer satisfaction.

If, for any reason, you are not entirely satisfied with your purchase, we offer easy exchanges and fast refunds. Simply follow the instructions below to initiate a return or exchange, and we will do our best to meet your request.

Easy Exchanges: Need a different size, color, or pattern? Enjoy hassle-free exchanges as long as the desired item is in stock.

Fast Refunds: To request a refund, send the returned purchase in its original packaging with the original label back to our return center. We will issue a refund to your original payment method within a week of receiving the returned item.

Returns & Exchanges Policy:

Customers have the right to apply for a return within 14 days of receiving the product. Customers will only be charged once for shipping costs (including returns). Please contact us in advance to obtain the return address. Do not send items back to the address on the package, as no refund will be issued. Items must be unused, undamaged, and in their original packaging with all original labels intact. If any item is not in its original condition, the buyer is responsible for any incurred fees, and no refund will be issued. The buyer is responsible for the return shipping cost. Items that do not meet these criteria will not be considered for return. We do not accept any requests for exchange or return once "specials" are sold.

Purchase Not Eligible for Return:

Final sale items are not eligible for return or exchange. You must email us a picture showing the problem/defect after submitting the return/exchange request online. Order Cancellation: Your order will be fully refunded if canceled within 24 hours of purchase. Please submit a help ticket through our Contact Us page if you decide to cancel the order. For orders canceled after 24 hours but before shipment, a 10% cancellation fee is applied. We will not accept order cancellation requests if the order has already been shipped.

Contact Us: If you have any further questions or issues, please do not hesitate to contact us via estarshop@outlook.com, or chat with us online.

Thank you for choosing ESTARSHOP.